100-Day Free Trial Promise
When you purchase a Zinus mattress from us, we will offer you a 100-Day Free Trial. You can thoroughly test out your Zinus mattress in the comfort of your own home. No sweat at all. We understand that these things can take time, so we make it more convenient for you. We would like to extend this offer to you.
The 100-Day Free Trial is a testament to our confidence in our range of mattresses. We believe you will like, if not love our mattress. In any rare case whereby you are not 100% satisfied with our mattress, simply inform us within 100 days from the day you receive it, and we will take care of the rest.
Please note that there will be a Return Trip charge for any return. Oh, and proof of purchase will be required too to facilitate this refund.
You have to try out your new mattress for at least 30 days before deciding if you intend to return. Research has shown that our body needs at least 30 days to accustom and adjust to the new comfort feel of your new mattress. As such, this is one of our condition.
You may like to know that each household or shipping address can only entitled to one mattress refund. After we receive the returned mattress, a refund will be generated back either to the original form of payment or other means within 7 - 10 business days.
Please be reminded that Zinus reserves the rights not to proceed with the return and refund, if the application for return is beyond the specified 100 days from the date of receiving of the mattress, or the mattress is not in good condition. We require any returned mattress to be in good condition – no drool, stains, bed bugs or mysterious smells. This is necessary to curb any form of improper usage or abuse.
Please note that the 100-Day Free Trial will start from the delivery date and not the date of usage.
You may like to know that the returned mattresses will be either donated to the charities in Singapore or are disposed properly, if we deemed them not to be in good and tenable condition.
We would like to congratulate you in advance for investing in our Zinus mattress!
Enjoy your sleep, and slumber yourself in the comfort of our Zinus mattresses.
***Not Applicable for Clearance Models (if indicated)***
For the terms and conditions of the 100-Day Free Trial, and the claim form, please click here. Fill in your details and submit to us. We will get back to you upon approval