Shipping Policy

Delivery Policy

Delivery for all our products is absolutely FREE!

We can deliver to you within 2 to 3 business days from the sales order date. Our business day is between Monday to Friday. Please note that Sunday and Public Holiday are considered as non-delivery days. We are unable to accommodate specific delivery date and time. You may time your purchase to be done 2 to 3 business days before the required date.

If you need to change your delivery address, please contact our customer support as soon as possible. Kindly note that we are unable to accommodate last-minute changes once your order has been dispatched.

In the unlikely event of a wrong item being delivered, please contact our customer service team via the Whatsapp chat bubble.

To ensure optimal product performance and to protect the structural integrity of our mattresses and bedframes, we kindly request that customers unbox their Mattress/Bedframe/Other Products within 14 days of receiving it.

Policy Statement

If a customer chooses to keep Mattress/Bedframes/Other products in its original packaging for more than 14 days after delivery, Zinus Singapore Pte Ltd will not be responsible for any damage, deformation, performance issues, or defects that may occur to the Mattress/Bedframe/Other products as a result of extended storage in the box.

Zinus Singapore Ptd Ltd reserves the right to amend or update the terms and conditions of this policy at any time without notice.


Customer Acknowledgment

By purchasing our product, the customer acknowledges and agrees that:

  1. The Mattress/Bedframes/Other products by Zinus Singapore Ptd Ltd should be unboxed within 14 days of delivery.

 

  1. Any issues arising from keeping the products in the box/original packaging past 14 days will not be covered under exchange, or compensation policies.


Non-Assembly Policy


We will deliver the items to your doorstep. Please take note that we do not provide assembly service for any of our items.

All our products are specially designed to provide ease of assembly by our customers. With that, you can save on extra assembly cost and most importantly to experience the joy and satisfaction in assembling your desired Zinus products. We believe life should be easy and we make it easy for you to assemble too.

 

"Change of Mind" Return Policy


All returns requested are subject to conditions and exclusions as determined by Zinus Singapore Ptd Ltd from time to time.

The item(s):

  • in its original packaging (Brand new in the box)

  • in complete condition and have no missing parts (with original free gifts, accessories included)

  • have its original tags/labels attached and its serial numbers present (if applicable)

  • not damaged or in unsellable condition because of customer actions, negligence, misuse, alterations or tampering.

  • must not be installed / disassembled / in used condition.

The final approval of the Return/Refund request will be made by Zinus Singapore Ptd Ltd and shall be subject to your compliance with such conditions.