Cancellation Policy

We allow cancellation of orders within 14 days from the date of your purchase, if the products are in original packing condition:

(*The only exception is for customized products such as Bedframes or Sofa - Strictly No Cancellation Is Allowed*):

- If the products are delivered, there will be a collection fee of $80 per item to be paid to the collection team.

- Upon receiving the products back in our warehouse, we will do a full refund to you.

- Depending on your mode of payment, the refund amount might take up to 10 working days to reach you.

- If the products are not yet delivered to you, there will be no collection fee.

- Upon processing, you will get your refunded amount in 10 working days.

- We DO NOT allow cancellation, return or refund for products which are opened up or not in their original packing condition.

- Please send us a photo to prove that the product is in original packing condition before we can proceed with our cancellation and refund process.

- It is recommended NOT to store the mattress in the box for more than 14 days after receiving it.

- Please record a video or take photos during the unboxing process to ensure the product is received properly and to facilitate claims and warranty requests.