Shipping policy

Delivery Policy

Delivery for all our products is absolutely FREE! 

We can deliver to you within 2 – 3 business days from the sales order date.  Please note that Saturday, Sunday and Public Holiday are considered as non-delivery days.  For your easy reference, for the earliest possible date of delivery, you may refer to the 2nd business day after your order date.

We are unable to arrange later delivery date. You may time your purchase to be 2 to 3 working days before the required delivery date. Alternatively, you may receive your orders earlier and leave it at a corner since we have packed the mattress in vacuum packaging and furniture in flat pack. Please note that we are not liable for any form of compensation or issues that arises due to that.

Our delivery team will do their best to fulfill your delivery on the scheduled date and time.  However, in rare and unforeseen circumstances in which they are unable to meet your delivery date.  They will liaise directly with you to arrange another suitable date.

Delivery timing is between 9am to 6pm (Mon to Sat)

Kindly ensure that someone is around to receive the delivery on the scheduled delivery date and time.  In the event, if we deliver the items but there is no recipient around to receive them.  A second attempt will be arranged, however, transportation costs incurred will have to be borne by the customer.

Please note that if in any event, our delivery team are required to deliver the items without the usage of lift, such as, not on lift landing, or lift is not working, etc., there will be a charge of $10 per staircase/storey/level up from the ground level to your home.  Please note that this is also applicable to HDB maisonette units and landed properties.  Customers are required to provide such information on the delivery instruction empty field/note section during Check-Out; or at least 2 days before delivery.  This is essential as extra manpower may be required to arrange prior to the delivery date.

We will deliver the items into your home and place it in the designated location.  Please take note that we do not provide assembly service for any of our items.  All our products are specially designed to provide ease of assembly by our customers.  With that, you can save on extra assembly cost and most importantly to experience the joy and satisfaction in assembling your desired Zinus products.  We believe life should be easy and we make it easy for you to assemble too.

In the unlikely event of a wrong item being delivered, please contact our customer service team within seven days and a replacement will be shipped to you at no extra charges.

Please note that we do not offer disposal service in order to keep our prices as economical as possible.  We encourage you to arrange disposal service with HDB Town Councils if you are residing in HDB flats, or Management Offices if you are residing in a Private Condominiums.  Landed Properties’ owners may have to arrange disposal service with private movers/disposal providers.  Alternatively, you may reach out to non-profit organizations or charities for potential mattress and furniture donation program.

You are encouraged to recycle the carton boxes and plastic wrapping that comes with the mattress or furniture you purchased.  We encourage our customers to contribute their efforts to impact Singapore's environmental landscape – for A Greener Singapore.